cancellation and refund policy

Photography Services

As a photography service provider, we understand that sometimes unforeseen circumstances may require you to cancel or reschedule a photo shoot. Here is our cancellation policy and refund policy:

Cancellation Policy

If you need to cancel or reschedule your photo shoot, please contact us as soon as possible.
If you cancel or reschedule your photo shoot with less than 24 hours notice, we may charge a cancellation fee of 50% of the total cost of the shoot.
If you cancel or reschedule your photo shoot on the day of the shoot or fail to show up, we may charge a cancellation fee of 100% of the total cost of the shoot.

Refund Policy

We offer refunds for most photography services within 30 days of the shoot date.

To be eligible for a refund, the photos must be of unsatisfactory quality and not meet the agreed-upon specifications.
To request a refund, please contact us with your shoot date and reason for the refund request.
Once we receive your request, we will review the photos and notify you of the status of your refund.
If your refund is approved, we will issue a refund to your original method of payment within a certain amount of days.

Please note that some photography services may not be eligible for a refund, such as event photography where the photos have already been delivered. Additionally, any rescheduled shoots may be subject to additional fees. If you have any questions or concerns about our cancellation policy or refund policy, please don’t hesitate to contact us.

PRODUCTS

As an online store, we understand that sometimes customers may need to cancel their orders or request refunds. Here is our cancellation policy and refund policy:

Cancellation Policy

If you need to cancel your order, please contact us as soon as possible.
If your order has not yet shipped, we will cancel your order and issue a full refund.
If your order has already shipped, we cannot cancel your order but you may be able to return the item(s) for a refund (see our refund policy below).

Refund Policy

We offer refunds for most items within 30 days of purchase.

To be eligible for a refund, the item must be unused and in the same condition that you received it.
To request a refund, please contact us with your order number and reason for the return.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will issue a refund to your original method of payment within a certain amount of days.

Please note that some items may not be eligible for return or refund, such as personalized or custom-made items. Additionally, shipping fees are non-refundable. If you have any questions or concerns about our cancellation policy or refund policy, please don’t hesitate to contact us.