Brooklyn Bridge

As an online store, we understand that sometimes customers may need to cancel their orders or request refunds. Here is our cancellation policy and refund policy:

Cancellation Policy:
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet shipped, we will cancel your order and issue a full refund.
If your order has already shipped, we cannot cancel your order but you may be able to return the item(s) for a refund (see our refund policy below).

Refund Policy:
We offer refunds for most items within 30 days of purchase.

To be eligible for a refund, the item must be unused and in the same condition that you received it.

To request a refund, please contact us with your order number and reason for the return.

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will issue a refund to your original method of payment within a certain amount of days.

Please note that some items may not be eligible for return or refund, such as personalized or custom-made items. Additionally, shipping fees are non-refundable. If you have any questions or concerns about our cancellation policy or refund policy, please don’t hesitate to contact us.